Welcome to The Caxton Surgery Online
The Caxton Surgery in Oswestry provides the highest quality healthcare to patients. Our doctors, nurses and all our other staff are dedicated to offering a professional service and this surgery website will help us to keep all our patients up to date with news and information about our practice.
As well as a source of information about our practice, the staff and the services we provide, we hope you will use this website as a useful resource for other health-related information. Please have a look around and do send us some feedback if you like. We can use your ideas to improve our online services and further develop the content of this site.
The NHS in Shropshire, Telford and Wrekin and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.
The risk to the general public is moderate. If you have arrived back to the UK from mainland China, Thailand, Japan, Republic of Korea, Hong Kong, Taiwan, Singapore, Malaysia or Macau within 14 days, follow the specific advice for returning travellers.
Anyone who has travelled to China or places listed above in the last 14 days and develops symptoms of cough or fever or shortness of breath, should immediately:
- Stay indoors and avoid contact with other people as you would with the flu
- Call NHS 111 to inform them of your recent travel to the country
Information for the public is available at gov.uk/coronavirus
Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also be infected by touching contaminated surfaces if they do not wash their hands.
The risk of being in close contact with a person with coronavirus or contaminated surfaces is very low at the current time, as members of the public who have visited Wuhan, Hubei province, China are currently in isolation.
Testing of suspected coronavirus cases is carried out in line with strict regulations. This means that suspected cases are kept in isolation, away from public areas of the hospital and returned home also in isolation. Any equipment that come into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.
Everyone is being reminded to follow Public Health England advice to:
- Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
- Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
- Avoid touching your eyes, nose and mouth with unwashed hands.
- Avoid close contact with people who are unwell.
You can find the latest information and advice from Public Health England at www.gov.uk/coronavirus.
FIRST CONTACT PHYSIO
As part of a new pilot scheme in partnership with Robert Jones & Agnes Hunt Orthopaedic Hospital patients will be offered direct access appointments with a First Contact Physio working within the practice. Patients calling regarding an acute musculo-skeletal problem such as back, knee and neck pain will be offered to see a highly trained physio within the practice rather than a doctor. The physio working with the doctor will be able to assess the patient and decide on the most appropriate management for the problem, we would be grateful if patients given the option to see a physio take this opportunity.
NATIONAL GP PATIENT SURVEY
The national GP patient survey results for 2019 have now been released, please click on the link for the results:
Thank you for all those who took part.
We are pleased to have achieved such good scores and will continue to try to provide the best care we can to our 13,500 patients.
We did achieve a poor score in the number of patients waiting more than 15 minutes to be seen when they arrive and we have begun work already to try and improve this. It will not always be possible to avoid this as if a Doctor or Nurse is dealing with an emergency or a patient in crisis we will give them the time they need irrespective of the length of the appointment.
There will usually be a (hopefully) short waiting time for urgent Doctor appointments as they tend to be at the end of a morning and afternoon but again we will do our best to keep the wait as short as we can but it should still be preferable to the waiting times at the alternatives such as Minor Injuries, the Walk in Centre or A&E for urgent care.
Practice Nurse appointments are now available to book online through Patient Access or the NHS App, these appointments can be used for cervical smears, vaccinations, ear checks / irrigation, blood pressure checks, blood tests, and pill checks. Appointments for other check ups which require longer appointments such as Asthma/ COPD / Diabetes reviews, travel vaccinations and health checks please continue to call the surgery on 01691 653600 to book an appointment. When booking please put what you are coming for in the reason box, this will help us spot any problems and avoid wasted appointments.
SLIMMING AND SMOKING SERVICES
The weight loss and smoking support services provided by Shropshire Council under the Help2Change programme have unfortunately been decommissioned by them from 1st October 2019 and will be closed to new referrals from 1st July.
A range of other support is still available for patients including:
Support to stop smoking can also be accessed from local pharmacies.
PRIMARY CARE NETWORKS
Since the NHS was created in 1948, the population has grown and people are living longer. Many people are living with long term conditions such as diabetes and heart disease, or suffer with mental health issues and may need to access their local health services more often.
To meet these needs, practices have begun working together and with community, mental health, social care, pharmacy, hospital and voluntary services in their local areas in primary care networks.
Primary care networks build on the core of current primary care services and enable greater provision of proactive, personalised, coordinated and more integrated health and social care.
Primary care networks will be based on GP registered lists, typically serving natural communities of around 30,000 to 50,000. They should be small enough to provide the personal care valued by both patients and GPs, but large enough to have impact and economies of scale through better collaboration between practices and others in the local health and social care system.
The Caxton Surgery will be looking to join a Primary Care Network in partnership with other local practices with the aim of providing the best possible care for patients in the Oswestry area.
Follow the link for more information and a short video.
NATIONAL DATA OPT OUT
Information about your health and care helps us to improve your individual care, speed up diagnosis, plan your local services and research new treatments.
In May 2018, the strict rules about how this data can and cannot be used were strengthened. The NHS is committed to keeping patient information safe and be clear about how it is used.
You can chose whether your confidential patient information is used for research and planning.
To find out more visit:
GP AVERAGE EARNINGS
"All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.
The average pay for GPs working in The Caxton Surgery in the 2017/18 financial year was £80,917 before tax and National Insurance. This is for 1 full time GP and 8 part time GPs who worked in the practice for more than 6 months.'
The practice is an official 'Park Run Practice' and co-sponsor of the Oswestry event.
Please follow the link below for more details:
WI-FI FOR PATIENTS
From Monday 5th November free wi-fi will be available in the practice for patients in the waiting areas.
Please select 'NHS Wi-fi' when connecting and complete the form to sign in or sign in via a social media platform.
Please turn off electronic devices before seeing the doctor or nurse.
Extended Access – Local GP practices working together to offer more convenient appointment times for patients
From 1st October, 2018, we will be part of a network of practices (known as ‘hubs’) in Shropshire, working together to offer patients ‘Extended Access’ to pre-bookable appointments - in the evenings, at the weekend and during bank holidays.
Part of the national agenda by NHS England, Extended Access means patients will be able to make pre-bookable appointments to see a GP, practice nurse, or other qualified healthcare professional, at a time which may be more convenient for them.
In Shropshire, local practices will work together in a network of ‘hubs’ to provide this service. The ‘hubs’ will take turns to provide the Extended Access appointments to patients. This means patients could be offered an appointment at their own surgery or at a nearby practice in the local area (part of the hub). Patients will be advised about appointment location at time of booking, enabling them to make an informed choice about their where and when they access care.
Locally the pre-bookable appointments will be available as follows:
- Weekday evenings (Monday to Friday)
between 6.30pm and 8pm (at a local area hub)
between 8am and 1pm (at a local area hub)
- Sundays and bank holidays
between 8.30am and 12.30pm (at a single site in central Shrewsbury)
Arranging a pre-bookable evening, weekend or bank holiday appointment is easy to do - patients simply need to contact us, during normal opening hours, and speak to the practice receptionist or a member of the practice team who will be able to help. Appointments may not be with your registered GP but will be with a GP or other qualified healthcare professional.
Extended Access adds to the existing range of healthcare services already available in Shropshire to help patients, including pharmacists, NHS 111, the walk-in centre, minor injury units, and A&E (which is there 24/7 for life threatening serious emergencies only).
It isn’t always necessary to see a GP for minor and common conditions - find out more about
how to self-care for these types of conditions on the Self-care section of the NHS Shropshire
Clinical Commissioning Group website (https://shropshireccg.nhs.uk/health-advice/selfcare/).
It is important to be aware of how long common conditions should take to clear up
and always seek medical advice if you are unsure or if you feel it is an emergency.
Extended Access comes into effect as from 1st October, 2018.
Information to help patients understand more about Extended Access is available on the NHS England website, visit https://www.england.nhs.uk/gp/gpfv/redesign/improving-access/.
Dr Rebecca Frost will be starting at the practice on Wednesday 19th September and will work Tuesday, Wednesday afternoon, Thursday and Friday.
OUT OF HOURS
Please note that from Tuesday 17th July the new number for patients to call to access out of hours medical care will be 111.
Shropdoc who have previously covered the 8.00am - 8.30am Monday to Friday period for Shropshire practices will be withdrawing this service from 2/7/18. Please note we will not be able to deal with routine enquiries during these periods and patients who need to urgently speak to a GP during these periods will need to call a separate number 07944848842 to be assessed. This number will not be answered during 8.30am - 6.00pm and patients who call it inappropriately will be asked to call the usual numbers during the day.
NHS 111 British Sign Language
Patients with hearing loss or deafness are now able to make video calls to a NHS 111 British Sign Language interpreter via their smartphone or tablet, please see link below.
In order to comply with new General Data Protection Regulation (GDPR) coming into force on 25th May please click on the links below for our new updated Privacy Notice and website Privacy Statement .
Website Privacy Statement
From 1st February patients who wish to order repeat medication over the telephone will need to call 0333 358 3509 instead of the usual prescriptions line number.
Patients who order face to face, online, on paper or via the answerphone can continue to do so as normal. The only change will be for patients who use a pharmacy to order their medication or those that prefer to telephone and speak to someone. They will still be able to do this but will instead need to call 0333 358 3509 and their medication will be processed in the same way.
Please allow 48 hours for the generation of the signed prescription by the practice and approx 48 hours for the pharmacy to receive the prescription and prepare your medication for collection.
PRESCRIBING OF OVER THE COUNTER MEDICATION
In line with a new Shropshire CCG policy we will not be prescribing medication or therapies that are available to purchase from local pharmacies or supermarkets, the list is available in the waiting room but includes such items as: bath oils/shower gels, anti-diarrhoea medication, anti-fungal preparations, head lice treatment, cough and cold remedies, mouthwash, hayfever remedies for patients >18, vitamins and supplements. Please be aware that if required you might be asked by a nurse or GP to purchase these rather than have them on prescription.
Please note we have a small car park with limited spaces so please consider this when attending for an appointment. There are several car parks surrounding the surgery and we are also centrally located by the bus station and a short walk from the town centre.
CAXTON CARER MEETING
On the first Thursday of every month we will now be running a carers meeting between 2.00pm - 3.00pm in the Caxton Annexe. This group will be run by Patient Participation group volunteers and will be an opportunity for carers to meet, share experiences and hopefully support each other in what can be a difficult role. Anybody who cares for someone can attend, it is very informal and tea and biscuits will be available!
The practice had a CQC inspection of its services and was rated GOOD overall with an OUTSTANDING mark for 'Responsiveness', please follow the link below for the full report:
Please note that the Caxton Pharmacy is owned and run by the Day Lewis Pharmacy group and is a separate organisation which rents space within the surgery building, can any feedback or queries relating to the pharmacy be directed to the pharmacy directly or the Day Lewis Pharmacy group.
ACCOUNTABLE / NAMED GP
From the 1st of April 2015, the Practice is required under the terms of the latest GP contract to allocate all patients a named accountable GP. This is an administrative exercise in order that patients can have a named responsible GP should they require them. Your named accountable GP will be your usual Doctor. If you wish to be told the name of your accountable GP, please ask the Receptionists when you are next in the Surgery.
Please note: there is no need to telephone the Practice for this information. Your named GP will not be available at all times and if your needs are urgent, you may need to discuss them with an alternative Doctor.
DETAILED CODED RECORD
From 31st March patients will be able to apply for enhanced online access to elements of their medical record including Problems and Results, for more information please ask at reception when you next attend the surgery.
FRIENDS AND FAMILY TEST
From 1st December 2014 practices will need to collect and publish feedback from their patients in the form of the NHS Friends and Family Test. To leave your feedback please click on the 'Friends and Family Survey' on the right hand side of the screen.
Your feedback is greatly appreciated.
Results so far: (up to end of May 19)
The responses to the question: 'How likely are you to recommend our service to friends and family if they needed similar care or treatment?'
Extremely likely 65%
Neither likely or unlikely 1%
Extremely unlikely 1%
Don't know 1%
Sign up now to be able to make appointments, order repeat prescriptions, and amend your contact details. For further details ask at reception or select 'Appointments' - 'Online Booking' on the menu above.
Once you have your registration details click on the link below to get started:
or to order a repeat prescription without being signed up for the online services click below:
Click here to access the online repeat prescription form
*PLEASE NOTE URGENT SAMEDAY APPOINTMENTS WITH A GP FOR MEDICAL EMERGENCIES ARE NOT AVAILABLE ONLINE AND YOU WILL NEED TO CALL THE APPOINTMENT LINE ON 01691 653600.
From 1st March 2015 you will be able to sign up to be able to view your medical records online, please ask at reception or email the practice for more details.
(Site updated 11/02/2020)