Non-Urgent Appointments

Non-urgent appointments may be made by telephone or personal visit. The times of surgeries are given above. Patients are usually allocated ten minutes for their appointment.

However, some consultations such as cervical smears, coil fittings and minor operations need longer, so please let the receptionist know if this is the case. It is better for patients to see one particular doctor for most problems, but unfortunately this may not always be possible. We are able to offer a limited number of early morning appointments between 08.10 and 08:30.

If you attend with complex health issues or need to discuss a list of problems, it may not be possible for the doctor or nurse to deal with everything at one time and you may be asked to book another appointment.  

Whilst clinicians make every effort to keep to time, there may be occasions when you are kept waiting beyond your appointment time and we apologise for any inconvenience this may cause.

 Click here to book/cancel your appointment online (you must be registered)

Ask at reception for a registration form which provides all the information you need to use the EMIS Access internet facility. You will need to bring some form of ID with you (photographic if possible) before you can be issued with a password and PIN number.

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Urgent Appointments

We try to reserve several appointments for urgent cases throughout each weekday. If you need an urgent consultation, please telephone or come to the surgery. If during the consultation the doctor feels that your request for an urgent appointment is unreasonable, you may be asked to book a routine appointment for another time.

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Cancelling Appointments

As many as 50 appointments are wasted every week when patients fail to turn up. Please make sure you contact the receptionist if the appointment is no longer required. This can be done by telephoning 653600 or online via the link above.  Unless the receptionist is advised beforehand the time cannot be allocated to somebody else.

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Urgent Visits and Emergencies

For patients requiring urgent home visits or in the case of an emergency, telephone 654646. If an immediate response is required, the emergency ambulance service can be contacted by dialling 999.

Home Visits

If possible please try to telephone reception before 10am if you require a home visit.

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

House visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.

Urgent Visits and Emergencies

For patients requiring urgent home visits or in the case of an emergency, telephone 654646. If an immediate response is required, the emergency ambulance service can be contacted by dialling 999.

Please call between 11am and 3.30pm to enquire about your test results as our reception staff will have more time to deal with your request between these times.

All test results are seen by your doctor who will follow-up all abnormal results. Results will only be given over the phone to the patient themselves and then only as "normal" or "please discuss this with the doctor". Reception staff are not qualified to discuss the clinical aspect of results; any concerns should be discussed with either a practice nurse or GP.

Occasionally, abnormal blood results are reported out of hours to the doctors at Shropdoc when they do not have access to any clinical information. This makes clinical decision-making very difficult so we have given consent for triage doctors working for Shropdoc to have access to previous test results to help make a correct decision regarding further care. This is via a password protected link and will not allow access to any other part of patients’ medical records.

Cervical smear tests take about 6 weeks and results are sent directly to patients' homes.

Note that the practice has a strict policy regarding confidentiality and data protection and we will only release test results to the person to whom they relate unless that person has given prior permission for the release of this data or they are not capable of understanding the results.

Please follow the link to find out more about laboratory investigations tests.

Labtests Online