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Welcome to The Caxton Surgery Online

The Caxton Surgery in Oswestry provides the highest quality healthcare to patients.  Our doctors, nurses and all our other staff are dedicated to offering a professional service and this surgery website will help us to keep all our patients up to date with news and information about our practice.

As well as a source of information about our practice, the staff and the services we provide, we hope you will use this website as a useful resource for other health-related information. Please have a look around and do send us some feedback if you like. We can use your ideas to improve our online services and further develop the content of this site.

PRIMARY CARE NETWORKS

Since the NHS was created in 1948, the population has grown and people are living longer. Many people are living with long term conditions such as diabetes and heart disease, or suffer with mental health issues and may need to access their local health services more often.

To meet these needs, practices have begun working together and with community, mental health, social care, pharmacy, hospital and voluntary services in their local areas in primary care networks.

Primary care networks build on the core of current primary care services and enable greater provision of proactive, personalised, coordinated and more integrated health and social care.

Primary care networks will be based on GP registered lists, typically serving natural communities of around 30,000 to 50,000. They should be small enough to provide the personal care valued by both patients and GPs, but large enough to have impact and economies of scale through better collaboration between practices and others in the local health and social care system.

The Caxton Surgery will be joining an Primary Care Network in partnership with Cambrian Medical Centre, Plas Ffynnon Medical Centre, and Knockin Medical Centre with the aim of providing the best possible care for patients in the Oswestry area.

Follow the link for more information and a short video.

https://www.england.nhs.uk/gp/gpfv/redesign/primary-care-networks/

NATIONAL DATA OPT OUT

Information about your health and care helps us to improve your individual care, speed up diagnosis, plan your local services and research new treatments.

In May 2018, the strict rules about how this data can and cannot be used were strengthened. The NHS is committed to keeping patient information safe and be clear about how it is used.

You can chose whether your confidential patient information is used for research and planning.

To find out more visit:

https://www.nhs.uk/your-nhs-data-matters/

MINOR EYE CONDITIONS SERVICE (MECS)

A new optician led service for minor eye conditions such as:

Red eye, dry eyes, sticky discharge from eye, flashes and floaters, painful eye, reduced vision and something in your eye

Can be accessed by calling 01772 717167

You will be asked some questions and depending upon your symptoms you will be seen within one or two working days.

GP AVERAGE EARNINGS

"All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.

The average pay for GPs working in The Caxton Surgery in the 2017/18 financial year was £80,917 before tax and National Insurance. This is for 1 full time GP and 8 part time GPs who worked in the practice for more than 6 months.'

PARK RUN

The practice is an official 'Park Run Practice' and co-sponsor of the Oswestry event.

Please follow the link below for more details:

http://www.parkrun.org.uk/henleywood/course/

WI-FI FOR PATIENTS

From Monday 5th November free wi-fi will be available in the practice for patients in the waiting areas.

Please select 'NHS Wi-fi' when connecting and complete the form to sign in or sign in via a social media platform.

Please turn off electronic devices before seeing the doctor or nurse.

Wi-fi

Extended Access – Local GP practices working together to offer more convenient appointment times for patients

Extended Access

From 1st October, 2018, we will be part of a network of practices (known as ‘hubs’) in Shropshire, working together to offer patients ‘Extended Access’ to pre-bookable appointments - in the evenings, at the weekend and during bank holidays.

 Part of the national agenda by NHS England, Extended Access means patients will be able to make pre-bookable appointments to see a GP, practice nurse, or other qualified healthcare professional, at a time which may be more convenient for them.

 In Shropshire, local practices will work together in a network of ‘hubs’ to provide this service. The ‘hubs’ will take turns to provide the Extended Access appointments to patients. This means patients could be offered an appointment at their own surgery or at a nearby practice in the local area (part of the hub). Patients will be advised about appointment location at time of booking, enabling them to make an informed choice about their where and when they access care.

 Locally the pre-bookable appointments will be available as follows:

  • Weekday evenings (Monday to Friday)
    between 6.30pm and 8pm (at a local area hub)

  • Saturdays
    between 8am and 1pm (at a local area hub)

  • Sundays and bank holidays
    between 8.30am and 12.30pm (at a single site in central Shrewsbury)

 Arranging a pre-bookable evening, weekend or bank holiday appointment is easy to do - patients simply need to contact us, during normal opening hours, and speak to the practice receptionist or a member of the practice team who will be able to help. Appointments may not be with your registered GP but will be with a GP or other qualified healthcare professional.

 Extended Access adds to the existing range of healthcare services already available in Shropshire to help patients, including pharmacists, NHS 111, the walk-in centre, minor injury units, and A&E (which is there 24/7 for life threatening serious emergencies only).

 It isn’t always necessary to see a GP for minor and common conditions - find out more about

how to self-care for these types of conditions on the Self-care section of the NHS Shropshire

Clinical Commissioning Group website (https://shropshireccg.nhs.uk/health-advice/selfcare/).

It is important to be aware of how long common conditions should take to clear up

and always seek medical advice if you are unsure or if you feel it is an emergency.

 Extended Access comes into effect as from 1st October, 2018.

 Information to help patients understand more about Extended Access is available on the NHS England website, visit https://www.england.nhs.uk/gp/gpfv/redesign/improving-access/.

NEW GP

Dr Rebecca Frost will be starting at the practice on Wednesday 19th September and will work Tuesday, Wednesday afternoon, Thursday and Friday.

OUT OF HOURS

Please note that from Tuesday 17th July the new number for patients to call to access out of hours medical care will be 111.

MARGINS

Shropdoc who have previously covered the 8.00am - 8.30am Monday to Friday period for Shropshire practices will be withdrawing this service from 2/7/18. Please note we will not be able to deal with routine enquiries during these periods and patients who need to urgently speak to a GP during these periods will need to call a separate number 07944848842 to be assessed. This number will not be answered during 8.30am - 6.00pm and patients who call it inappropriately will be asked to call the usual numbers during the day.

NHS 111 British Sign Language

Patients with hearing loss or deafness are now able to make video calls to a NHS 111 British Sign Language interpreter via their smartphone or tablet, please see link below.

http://interpreternow.co.uk/nhs111

GDPR

In order to comply with new General Data Protection Regulation (GDPR) coming into force on 25th May please click on the links below for our new updated Privacy Notice and website Privacy Statement .

Privacy Notice

Website Privacy Statement

ORDERING PRESCRIPTIONS

From 1st February patients who wish to order repeat medication over the telephone will need to call 0333 358 3509 instead of the usual prescriptions line number.

Patients who order face to face, online, on paper or via the answerphone can continue to do so as normal. The only change will be for patients who use a pharmacy to order their medication or those that prefer to telephone and speak to someone. They will still be able to do this but will instead need to call 0333 358 3509 and their medication will be processed in the same way.

Please allow 48 hours for the generation of the signed prescription by the practice and approx 48 hours for the pharmacy to receive the prescription and prepare your medication for collection.

PRESCRIBING OF OVER THE COUNTER MEDICATION

In line with a new Shropshire CCG policy we will not be prescribing medication or therapies that are available to purchase from local pharmacies or supermarkets, the list is available in the waiting room but includes such items as: bath oils/shower gels, anti-diarrhoea medication, anti-fungal preparations, head lice treatment, cough and cold remedies, mouthwash, hayfever remedies for patients >18, vitamins and supplements. Please be aware that if required you might be asked by a nurse or GP to purchase these rather than have them on prescription.

CARPARK

Please note we have a small car park with limited spaces so please consider this when attending for an appointment. There are several car parks surrounding the surgery and we are also centrally located by the bus station and a short walk from the town centre.

CAXTON CARER MEETING

On the first Thursday of every month we will now be running a carers meeting between 2.00pm - 3.00pm in the Caxton Annexe. This group will be run by Patient Participation group volunteers and will be an opportunity for carers to meet, share experiences and hopefully support each other in what can be a difficult role. Anybody who cares for someone can attend, it is very informal and tea and biscuits will be available!

CQC INSPECTION

The practice had a CQC inspection of its services and was rated GOOD overall with an OUTSTANDING mark for 'Responsiveness', please follow the link below for the full report:

https://www.cqc.org.uk/location/1-585486725

CAXTON PHARMACY

Please note that the Caxton Pharmacy is owned and run by the Day Lewis Pharmacy group and is a separate organisation which rents space within the surgery building, can any feedback or queries relating to the pharmacy be directed to the pharmacy directly or the Day Lewis Pharmacy group.

ACCOUNTABLE / NAMED GP

From the 1st of April 2015, the Practice is required under the terms of the latest GP contract to allocate all patients a named accountable GP.  This is an administrative exercise in order that patients can have a named responsible GP should they require them.  Your named accountable GP will be your usual Doctor.  If you wish to be told the name of your accountable GP, please ask the Receptionists when you are next in the Surgery.

Please note: there is no need to telephone the Practice for this information.  Your named GP will not be available at all times and if your needs are urgent, you may need to discuss them with an alternative Doctor. 

 

DETAILED CODED RECORD

 

From 31st March patients will be able to apply for enhanced online access to elements of their medical record including Problems and Results, for more information please ask at reception when you next attend the surgery. 

 FRIENDS AND FAMILY TEST

From 1st December 2014 practices will need to collect and publish feedback from their patients in the form of the NHS Friends and Family Test. To leave your feedback please click on the 'Friends and Family Survey' on the right hand side of the screen. 

Your feedback is greatly appreciated.

Results so far: (up to end of Feb 19)

The responses to the question: 'How likely are you to recommend our service to friends and family if they needed similar care or treatment?'

Extremely likely  63%

Likely  31%

Neither likely or unlikely  1%

Unlikely  1%

Extremely unlikely  2%

Don't know  2%

ONLINE SERVICES

Sign up now to be able to make appointments, order repeat prescriptions, and amend your contact details. For further details ask at reception or select 'Appointments' - 'Online Booking' on the menu above.

Once you have your registration details click on the link below to get started:

 https://patient.emisaccess.co.uk/Account/Login?ReturnUrl=%2f

or to order a repeat prescription without being signed up for the online services click below:

  Large red pill  Click here to access the online repeat prescription form

 

*PLEASE NOTE URGENT SAMEDAY APPOINTMENTS WITH A GP FOR MEDICAL EMERGENCIES ARE NOT AVAILABLE ONLINE AND YOU WILL NEED TO CALL THE APPOINTMENT LINE ON 01691 653600. 

 From 1st March 2015 you will be able to sign up to be able to view your medical records online, please ask at reception or email the practice for more details.

 

(Site updated 20/05/2019)
 
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